Privacy policy

Last updated: August 10, 2026

SMART NURTURE HOLDINGS LIMITED ("Nurturewise," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit nurturewiseglobal.com, buy from our Shopify-powered store, contact us, subscribe to marketing, or otherwise interact with us.

This Policy does not govern information that Amazon or another third-party website collects directly from you. If you follow a link from our website to Amazon and make a purchase there, Amazon and the applicable Amazon seller or merchant process that transaction under their own privacy notices and terms.

1. Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address, shipping address, and any information you include in a message to us.
  • Order and transaction information, such as products ordered, order status, delivery details, returns, and customer-service history.
  • Payment-related information. Payments are processed through Shopify and applicable payment providers. We generally receive transaction confirmations and limited payment details rather than full payment-card information.
  • Account and preference information, if account features are offered, including login details, saved preferences, and marketing choices.
  • Newsletter and support information, including your subscription status, messages, attachments, feedback, and our responses.
  • Device and usage information, such as IP address, browser and device type, operating system, referring pages, pages viewed, interactions, approximate location derived from IP address, and cookie or similar-technology identifiers.
  • Marketing and analytics information, such as campaign interactions, advertisement or referral information, and inferences about engagement, where permitted by law.

We may collect information directly from you, automatically through our website and related technologies, from Shopify and other service providers, or from advertising, analytics, fulfillment, and business partners.

2. How we use personal information

We may use personal information to:

  • operate and improve our website and services;
  • process, fulfill, deliver, and support Shopify store orders;
  • communicate about orders, returns, product support, and customer inquiries;
  • provide newsletters or marketing communications where permitted, and record your choices;
  • personalize website content and understand how visitors use the website;
  • measure campaigns, referrals, and website performance;
  • detect, investigate, and prevent fraud, security incidents, misuse, or unlawful activity;
  • maintain business records and comply with legal, tax, accounting, and regulatory obligations;
  • establish, exercise, or defend legal claims; and
  • carry out other purposes that we explain when collecting the information.

3. Shopify store orders and fulfillment

Our online store and checkout are powered by Shopify. SMART NURTURE HOLDINGS LIMITED is the seller for orders placed directly through nurturewiseglobal.com. When you place a Shopify store order, Shopify and connected payment and fraud-prevention providers may process personal information to operate checkout, authorize payment, prevent fraud, and provide related services. Their processing may be subject to their own privacy terms in addition to this Policy.

We may use third-party warehouses, carriers, and fulfillment service providers for Shopify store orders. We may provide them with information needed to store inventory, pick and pack the order, ship it, provide delivery tracking, and address fulfillment issues. This information may include your name, shipping address, contact details, ordered items, order identifier, and delivery instructions. These providers support fulfillment; they are not the seller to you for the Shopify store order.

We may also share order information with payment processors, carriers, customer-support providers, fraud-prevention services, and other vendors as needed to complete and support the order.

4. Amazon links and purchases

Our website may link to product listings or purchasing options on Amazon. Clicking an Amazon link takes you to a third-party service. Amazon and the relevant merchant control the checkout, payment, delivery, returns, and account information associated with an Amazon purchase.

We do not receive all information you provide to Amazon. We may receive limited referral, attribution, or aggregated performance information if a referral or advertising arrangement is used. The information available to us depends on the applicable Amazon program and arrangement.

5. Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies to operate the website and remember preferences. Additional technologies may be used for analytics or marketing only where they are enabled and handled in accordance with applicable law and the choices made available on the website.

These technologies may be categorized as strictly necessary, functionality, analytics, or marketing technologies. Some non-essential technologies may be subject to consent or opt-out rights depending on your location. For more information, see our Cookie Policy and the privacy choices made available on our website.

6. How we disclose personal information

We may disclose personal information to:

  • Shopify and commerce providers that host or support our storefront, checkout, payment, fraud prevention, and related services;
  • operational service providers that assist with fulfillment, shipping, customer support, email, hosting, security, analytics, and other business functions;
  • advertising and analytics partners, if such services are enabled, where permitted by law and subject to applicable consent or opt-out choices;
  • professional advisers, such as lawyers, accountants, auditors, and insurers;
  • government authorities or other parties when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or respond to lawful requests; and
  • transaction parties in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate safeguards.

Service providers process personal information for the services they provide, subject to applicable law and the terms that govern those services.

Some disclosures involving advertising or analytics technologies may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged. Whether those definitions apply depends on our actual technology and data flows. We provide applicable choices as described below.

7. Your privacy choices

Depending on the services and controls available on the website, you may:

  • unsubscribe from marketing emails by using the unsubscribe link in the message;
  • adjust available cookie or privacy settings on our website;
  • use any privacy-request or preference controls made available on the website; and
  • configure your browser to block or delete cookies, although doing so may affect website functionality.

8. U.S. state privacy rights

Depending on where you live, the law that applies to us, and subject to legal exceptions, you may have the right to:

  • confirm whether we process your personal information;
  • request access to or disclosure of certain personal information and data practices;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • obtain a portable copy of certain personal information;
  • opt out of certain sale, sharing, targeted advertising, or profiling;
  • limit certain uses or disclosures of sensitive personal information, where applicable;
  • appeal a decision we make about a privacy request; and
  • receive equal service and not be unlawfully discriminated against for exercising a privacy right.

To submit a request, email support@nurturewiseglobal.com or use an applicable privacy-request method made available on our website. Please describe the request and identify the state in which you reside.

We may need to verify your identity before completing a request. If applicable law permits an authorized agent to act for you, we may request proof of the agent's authority and may need to verify your identity directly. We will respond within the period required by applicable law.

9. Children’s privacy

Our website is intended for parents, caregivers, and other adults. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, contact us at support@nurturewiseglobal.com so we can review and take appropriate action.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain transaction and business records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, security, and compliance obligations.

Retention periods vary based on the type of information, why it was collected, operational needs, legal requirements, and the capabilities of the systems and providers involved. We may delete, de-identify, or aggregate information when it is no longer required.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. International data transfers

We are based in Hong Kong and serve customers in the United States. Shopify, our service providers, and other recipients may process personal information in the United States, Hong Kong, or other countries. Privacy laws in those locations may differ from those where you live. Where required, we use appropriate measures intended to protect personal information transferred across borders.

13. Third-party websites and services

Our website may link to Amazon and other third-party websites or services. We do not control their privacy practices. Review their privacy notices before providing personal information.

14. Changes to this Policy

We may update this Policy to reflect changes in our practices, services, or legal obligations. We will update the "Last updated" date and provide any additional notice required by law.

15. Contact us

For privacy questions or requests, contact:

SMART NURTURE HOLDINGS LIMITED
G15, Room 1017, 10/F, Wing Hing Industrial Building
No. 83–93 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: support@nurturewiseglobal.com