Shipping policy

Last updated: August 10, 2026

This Shipping Policy explains how Nurturewise Shopify store orders are fulfilled and how external marketplace orders are handled.

1. Shopify store orders

SMART NURTURE HOLDINGS LIMITED is the seller for orders placed directly through checkout on nurturewiseglobal.com.

Shipping options and rates available for an eligible delivery address are shown during checkout before the order is submitted. Availability depends on the destination and order details. A displayed shipping option or rate does not by itself promise a particular processing or delivery time.

2. Fulfillment and tracking

We may use third-party warehouses, carriers, and fulfillment service providers to store inventory, pick and pack orders, ship products, provide tracking, and address delivery issues. SMART NURTURE HOLDINGS LIMITED remains the seller for an order placed on nurturewiseglobal.com.

Delivery information and tracking may be provided in order communications or through the applicable carrier's tracking service. We do not state a fixed processing or delivery timeframe in this Policy. Any estimate displayed for an order is an estimate rather than a guaranteed delivery date unless applicable law requires otherwise.

3. Address and delivery issues

Provide a complete and accurate shipping address during checkout. If you identify an address error, contact support@nurturewiseglobal.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment processing has begun.

For a delay, tracking issue, damaged delivery, missing item, or package marked delivered but not received, contact support@nurturewiseglobal.com with your Shopify order number and the available tracking details. We will review the information and provide the next steps.

4. Purchases completed on Amazon or another third-party marketplace

A purchase completed on Amazon or another third-party marketplace is not a Shopify store order from nurturewiseglobal.com. Shipping destinations, methods, charges, taxes or duties shown at checkout, estimates, tracking, and delivery support for that purchase are controlled by the external marketplace and the applicable seller under the terms shown for the order.

Use the order-management and customer-service options associated with the external order for shipping questions.

5. Contact us

SMART NURTURE HOLDINGS LIMITED
G15, Room 1017, 10/F, Wing Hing Industrial Building
No. 83–93 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: support@nurturewiseglobal.com