Refund policy

Last updated: August 10, 2026

This Returns & Refunds Policy explains the channels for requesting a cancellation, return, or refund for a Nurturewise product.

1. Shopify store orders

SMART NURTURE HOLDINGS LIMITED is the seller for orders placed directly through checkout on nurturewiseglobal.com. We may use third-party providers to fulfill or deliver these orders, but they do not replace Nurturewise as the contact for a Shopify store cancellation, return, or refund.

To request assistance with a Shopify store order, contact support@nurturewiseglobal.com and include your order number, the product involved, and the reason for the request. Do not send a product to Nurturewise, a carrier, or a fulfillment facility unless Nurturewise support has provided written return instructions.

We may request proof of purchase, photographs or video, product-label information, packaging information, or other details reasonably needed to review the request. Any available remedy will depend on the circumstances, the condition of the product, the terms disclosed for the order, and rights that apply under applicable law.

2. Damaged, incorrect, or defective Shopify deliveries

If a Shopify store order arrives damaged, contains the wrong item, is missing an item, or appears defective, contact support@nurturewiseglobal.com promptly. Keep the product, packaging, order record, and relevant photographs or video until support confirms what is required.

We will review the request and provide the next steps. Nothing in this Policy limits rights or remedies that cannot be waived under applicable law.

3. Cancellations

Contact support@nurturewiseglobal.com as soon as possible if you want to cancel a Shopify store order. We cannot guarantee cancellation after fulfillment processing has begun or the order has shipped. If the order can no longer be cancelled, support will explain any available next step.

4. Purchases completed on Amazon or another third-party marketplace

A purchase completed on Amazon or another third-party marketplace is not a Shopify store order from nurturewiseglobal.com. The external marketplace and the applicable seller provide the order-specific cancellation, return, and refund process under the terms shown for that order.

Use the order-management and customer-service options associated with the external order. Nurturewise may separately provide product-support guidance, but that guidance does not replace the marketplace or seller return and refund process.

5. Contact us

SMART NURTURE HOLDINGS LIMITED
G15, Room 1017, 10/F, Wing Hing Industrial Building
No. 83–93 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: support@nurturewiseglobal.com